Returns & Warranty
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If you are dissatisfied within the first 30 days of your purchase, we will accept a return and process a refund subject to eligibility.
Need Help?
We sincerely appreciate your business, and we'd like to ensure that you're completely confident in everything you purchase from STC Smart Shop. If you have any issues or questions about the installation and use of your new gear, contact us and one of our knowledgeable gear specialists will be happy to help.
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Return Instructions
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Obtain Return Authorization - Call (855) 782-7383 or contact support.
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Pack Your Item Properly - Place your item back into the original manufacturer's packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won't get damaged.
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Ship Your Item with Return Label - Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
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Return Address
Smart-Tel Communications
Attn: Returns
9720 W. Colfax
Lakewood, CO 80215
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Eligibility
Please read conditions below. If all conditions are not met, Smart-Tel Communications reserves the right to refuse the return or to charge a minimum 20% restocking fee. All returned items must be in new condition, in their original unaltered box (intact S/N) and must include all packing material, blank warranty cards, manuals, and accessories.
All returns must be set up through our RMA process and provided a RMA number within 30 days of the product delivery date. After 30 days if a RMA has not been previously set up the order is no longer eligible for a RMA. Once a RMA is set up and you are provided a RMA number you will have 2 weeks from the RMA date to return/replace your order. If you order has not been checked into warehouse within the 2 week time period your RMA is automatically voided. If we receive your order after the 2 week period, it will be sent back.
Axis & Ring, items are not returnable.
Specific product categories are ineligible for return including, but not limited to, monitors >37", custom recorders, software, consumables, special orders, PAL devices, cables, Axis Products, Ring Products, cards, key tags, key fobs and final sale clearance items.
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Damaged, Defective, Incorrect
If you've received an order containing damaged, defective, or incorrect items, please contact us within two days with your order number and a photo of the issue — we'll make it right.
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Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
We don't cross ship. Returns must be received and inspected before we ship a replacement. If you need a quicker replacement, we recommend returning your item for a refund (if eligible) and simply placing a new order.
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Refunds
After we inspect your return, we will promptly credit your account for the full purchase price of the product(s) less shipping. The refund will be issued to the credit card account used for the original purchase.
Returned orders over $5,000 are considered special order and will incur a restocking fee up to 25%
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Warranty
A manufacturer warranty backs most products sold on shop-stc.com. Although STC Smart Shop does not itself warranty the products we sell, we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact support. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.
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Keep in mind that STC Smart Shop and our suppliers are not liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from STC Smart Shop, damages resulting from use of or reliance on the information present, even if STC Smart Shop or its suppliers have been advised of the possibility of such damages. Warranty claims shall not apply to any products which have been subject to misuse, neglect, accident, modification, water, fire, dirt, lightning, paint, contamination, vermin, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory.